Orders & Help

We use standard European sizing. The product pages include a detailed size guide so you can easily find your best fit. If you’re between sizes, we recommend choosing the larger size for extra comfort.

Yes—unless noted otherwise, our garments run true to size. Exceptions (such as oversized fits) are mentioned in the product description.

Our pieces are made from high-quality fabrics that are pre-treated to minimize shrinkage. To keep them in the best condition, always follow the care instructions on the garment label.

Wash inside out at 30°C (cold). Use a gentle cycle. Do not bleach. Hang to dry instead of tumble drying to preserve shape and color.

Yes, but we recommend a low to medium temperature. Always check the care label for specific instructions.

We do our best to display colors as accurately as possible. However, slight variations may occur due to screen settings and lighting.

Browse our collection, choose your item(s), select the right size, and add them to your cart. Go to checkout and follow the steps to complete your order.

We accept major payment methods, including:

• Credit and debit cards (Visa, MasterCard, AMEX)
  
• PayPal
  
• iDEAL (for Dutch customers)
  
• Other local payment options depending on your country (shown at checkout)

We start processing orders quickly to ensure fast delivery. If you want to change or cancel your order, please contact us as soon as possible at contact@flinge-o.com.

If your order has already shipped, changes are no longer possible. However, you can return the items after you receive them.

Yes! You can enter your discount code at checkout in the “Discount code” field. You can use one code per order unless stated otherwise.

Order confirmations are sent automatically by email. If you don’t receive one within a few minutes, please check your spam/junk folder. If it isn’t there, contact us at contact@flinge-o.com and we’ll resend it.

If your payment was completed and you received an email confirmation, your order was placed successfully. You can also check your order status by logging into your account (if you created one).

It depends on where you are. Orders normally take 5-7 business days to arrive.

Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

As soon as your order ships, you’ll receive an email with a tracking link so you can follow your parcel in real time.

Orders within the EU arenot subject to customs duties.

For orders outside the EU, customs or import duties may apply depending on your country’s regulations. These are the buyer’s responsibility.

If your order doesn’t arrive within the expected timeframe, contact us at contact@flinge-o.com. We’ll reach out to the carrier and resolve the issue.

Yes, returns within Europe are accepted. Unfortunately, returns from outside Europe are not possible due to customs and logistical complexity.

To start your return sent an email to: contact@flinge-o.com

You have14 calendar days from the day after you receive your order to let us know you wish to withdraw from the purchase.

After notifying us, you have another 14 daysto send the items back.

⚠️ Please note: you must ship the return within 14 daysafter informing us of your withdrawal.

Yes, refunds are issued for returned items.

• Original shipping costs are not refunded.
• Return shipping costs are at your expense

We don’t offer direct exchanges. If you need a different size or color, please place a new order and return the original item. Once we receive your return, we’ll refund the purchase amount.

Items must be in perfect condition:

• Unworn and unwashed
  
• No stains or defects
  
• With original tags and packaging (where applicable)
  
• Safely packed in a bag or box, securely sealed with tape

Always keep a shipping receipt (tracking number).

If a return is sent without tracking and the parcel is lost, this is unfortunately at the customer’s risk.

Once we receive your return, processing takes 3–7 days.

After processing, the refund will be issued to your original payment method within 5 business days.